VCC Salon & Spa

Claim Salon

3.9 Google Review

Direction Bookmark

250 W Pender St, Vancouver, British Columbia, V6B 1S9, Canada

(604) 443-8334 vcc.ca/services/eat-shop--more/vcc-salon--spa

Read our guidelines for reviews

Write a Review

Be the first to write a review.

Reload

Google Reviews

Tanya Noakes

May 16, 2019

Although I have been going to VCC for years, I feel that their services have become more and more hit or miss. For example, I recently had a leg wax to take advantage of the monthly special. The technician was superb. She did a fantastic job and the experience was very soothing. On the other hand, I had a manicure/pedicure the week before which was very substandard. The male technician had a very drippy nose which he kept wiping with his hand and then used same hand to do the manicure. He did not seem to understand the length and shape of the nail I was looking for, did not push back or trim my cuticles, the water soak was cold, and there was no hand/arm massage with lotion even though this is advertised as such. I am also mystified at how little VCC seems to care about basic customer service. The attitude by the manager and front staff baffles me. They never ask the customer if everything was all right and I witnessed the manager being rude to a gentleman waiting in the lobby outside. I guess he was an inconvenience and maybe did not actually have an appointment, but, when these students graduate where will they learn customer service skills??

Shar Cuthand

Jan 11, 2019

I suggest taking at least 3 pictures of the kind of haircut/color you want. It will help a lot. It's helpful to get to know a student for services, but requests aren't guaranteed. Spa uses very high end products and haircolor/back bar products are also high end. Great bang for your buck- patience and kindness are key to building positive rapport.

RAVEN CREATIONS

Apr 15, 2019

Iâ€™m shocked by how rude and the attitude the student had upon entering the treatment room. The student who was going to do my facial had zero skill or tack handling me as a customer. When it was clear that it was too uncomfortable for me and I didnâ€™t want her touching my face I asked if I can speak to an instructor to get another student. The student opened the door and yelled to the instructor who was standing with a group of students, â€œSheâ€™s got a bad attitudeâ€. The instructor had to tell the student to be quiet because she wouldnâ€™t stop then brought me to the front lobby. A manager came out and basically said to me it really isnâ€™t their problem that she was rude to me because the students come first and the client second. I suggested if the students come first then the school really needs to teach the students the fundamentals of treating their clients with respect and kindness, something that does not seem in place at all. I woke up early on my day off to make it for a 9am appointment, spent 10 dollars on parking, to be met with rudeness and a manger saying, â€œnot our problemâ€. Major thumbs down on customer service, basic decency or respect. Very disappointed.

Airy Juyoun OH

May 4, 2019

Today I called VCC salon for reservation and I talked with Lucy VCC student, i think she isnâ€™t suitable to deal with customers. Of course she is student, but VCC salon is one of the salon, so students have to be practiced. Nevertheless, She wasnâ€™t. She did a numbers on me, i felt very bad as well. Plz plz plz to be polite.

Hayoung Kang

Feb 4, 2019

THE RUDEST AND LOUSIEST EXPERIENCE EVER IN THEIR HAIR SALON. The students are TOO beginners; they can't cut the hair at all by themselves. And their instructor, Sherry, is not only a racist but also incompetent. I'm still hard to understand how she can act like that to customers. She was so rude from the first moment and treated me as if I'm a small kid. While she was trimming, she pushed my head roughly. I'm sure that her attitude is based on racism. She kept blocking my words arrogantly, and she didn't even listen to my explanation about the style I wanted. I showed her some photos and when I found that my hair was quite different from the photos, I tried to correct it. However she refused and said: "you are wrong and you know nothing." After an exhausting arguing, she finally said she would follow my request. But she recklessly cut a lot of hair only in a few seconds as if she was trying to humiliate me. I was so humiliated, and I lost my words. Don't even think about visiting there if you are a person of color. I spent 4 hours getting my haircut, and both of their skill and manner are worse than trash.