I went to Genevieve Studios confidently after seeing all the positive reviews. My hair was buttery blonde with white ends, and I saw Sandy for an icy blonde balayage. She suggested dying some of the hair back to brown, and I agreed because I thought it would highlight the blonde better. After foiling, dying, and about 3 1/2 hours, my hair was back to it's original colour, brown. I was horrified. I wanted to go lighter, not darker.
Sandy quickly assured me that it was only the lighting that made it appear dark. NOPE. We walked to the lighted mirror and my hair was still brown. She added that the grey would eventually wash out in 3 WEEKS!
After washing my hair, it turned to a salt and pepper grey that made me look twice my age. I went to work the next day and my co-workers told that my hair made me look like I "aged beautifully" and that from behind I looked like an "elderly lady." I wanted to crawl into a hole; I felt so embarrassed.
Sandy notified me that I could come back and fix my hair, but when I called her she told me that she'd have to charge for products. Why should I pay to fix something that I didn't even want??
THIS SALON DOES NOT CARE ABOUT THEIR CLIENTS!!!