I really wanted to leave a good review because the ladies Jenny and Nicky seemed so nice. I came in and left with the same color, more damaged. My hair was already quite blonde but needed some toner to balance. Now after a toning session my hair is fried, more orange and unmanageable. I didn't ask for a cut, but the lady cut some pieces at the back. I can see now what she cut, there are chunks missing out of the layers. My roots that were brown before are now also lifted to an orange brass color. Not very happy and I shouldn't have been charged