First and foremost, I love Reflection Hair Studio! I presented Blaguna with the ultimate challenge, lifting years of BLACK drugstore hair color off of my hair. In my mind, I envisioned myself with icy blonde hair (not too much to ask!). Blaguna was honest and told me it would be a process, meaning several visits in order to preserve the health of my hair. True to her word, several visits later she achieved my vision! I am now rockin' beautiful icy blonde hair and lovin' every moment. I have had so many compliments, even from my 7 and 8 year old kids! Not only do I have my desired color, Blaguna maintained the health of my hair, no straw here. Blaguna is experienced and skilled and one can rest assured they will leave happy and looking fabulous. Buh bye black box dye !