Been going to her for more than 20 years, Marla damaged my hair using a highlight that was too hot for my hair, which damaged my hair and then she failed to recognize the damaged hair and even tho she could see the hair was different than the rest of hair on my head, she ignored it for six months. Apparently Marla knows of one only reason why hair does not hold colour, too much sun (during the summer that never happened) This went on for five visits (Aug to Feb when my hair broke). Then my hair broke off (my hair is almost down to my waist). So far the best I've received for an apology is: sorry this is happening to you. I told her I needed three things from her: 1) she must accept responsibility, compensation and a plan for how she will take care of my hair so this doesn't happen again. I told her on Mar 24, haven't heard anything from her to date.
May 2/17: The owner Marla refuses to admit she damaged my hair and it broke off because of the highlight she used. She has told me to go find someone else to do my hair. This owner is dishonest and has no integrity whatsoever!