Truly a 0. Never will shop at Ulta again unless I want to be belittled, accused, and ignored. Was ignored the first time I came in. Then when I came back because of a problem with an item, Laura, a manager, made me feel as if I had done something criminal because of a computer error.
Kathy, the general manager, then made excuses for why it was fine for Laura to accuse and question me directly at least three times during an exchange with receipt.
Heather, the regional manager, also believes this was all justified and did nothing to rectify the situation.
I truly have no reason to shop here again. The outlet mall right next door has similar products in at least three stores, Sephora has a more diverse selection, and the drug store is always an alternative.