I've taken my 2 year old daughter, and my 9 year old son. My daughter went for her first haircut, just a basic cut to even her hair out. The cut was alright, but her hair wasn't washed, and she wasn't offered a "mini-cure" as advertised on their website. I took my son in, and while he LOVED playing games during his cut, the hair dresser didn't listen. It was a standard cut, which I told her exactly how to cut his bangs. She did it the exact way I told her not to. When I pointed it out she "tried" to correct it, and it looked ridiculous. I ended up having to try and repair it at home myself. He was also not given the hairwash or tattoo advertised. The 2 stars are for the concept, and the fact that they didn't mess up my daughter's hair.