IN ONE WORD, TRAUMATIZED!!!!!! I went for a trim of no more than 2 inches and received a butchered all out haircut in which the hairdresser took off 10 to 12 inches in total. I'm absolutely devastated as it took me just over 2 years to grow my hair that length. The worst part of all of this was that it was 2 weeks before my wedding and the hairdresser was informed of that detail prior to the appointment. I did not realise how much she cut off immediately due to the way she styled it. I knew it was more than we agreed upon but definitely not as much as she cut off. I went back to the Salon 1 week later after several phone conversations with the understanding that they would refund my money and do something with my hair. To no surprise of mine, they only gave me my money back and basically said "Sorry but there is nothing else we can do for you"! I have very dark hair and it's very very naturally curly, so I suggested highlights to make it look less like a big mop on my head. Again with no surprise to me, she refused and she would not discuss the matter any further. I was also informed that the hairdresser said she only took off 2 to 3 inches, which is an absolute lie! I showed the manager (whom I had been talking to the entire time about everything and told me what the hairdresser said) pictures of my hair taken the night before the appointment and she just sluffed them off and said "Oh"!
Last but not least, while combing my hair she ripped my earing out of my right ear. Seriously, the woman they have working here are beyond any moral comprehension. I had to replace my own earring, which wad 10 c gold. Is this the kind of service you want? I think not!
I'm so disgusted with their professional behavior and I strongly recommend going to another Salon as you will most likely regret going to this one!
If I could give Zero Stars.......I would!