I went in for a simple trim and light layering on the ends yesterday. I have long, blonde hair. From the start, she acted like she didn't even really want to do my hair because it wasn't a drastic change. Well I'm glad I didn't want anything complicated because she didn't even do the trim right - I explained I needed all the split ends off. Looking at it today, there are still plenty of split ends all over my hair. This is a far cry from a $55 hair cut; I wish I could refund it. Highly disappointed. I won't be returning not recommending anyone else to go here.