I called to ask about having my hair highlighted and the person was very rude but made an appoimtment to access my hair to see if it was even possible and the price it would be. I rush over after work for the appt but the stylist stood me up completely. When her colleague called her to let her know I was there, I could hear the woman on the line giving all the reasons dealing with my hair is a hindrance to her! I felt foolish for even coming to the appt and kind of embarrassed for even calling this salon. I left and found another salon that assisted me.