I went in to get my hair highlighted by August. When I left I ran my hands through my hair and it came out it broken chunks. The pieces that came out basically descentagrated in my hands. They would just crumble! I went back in and showed her and she called another woman to look at it. She basically blew me off and said that it's normal?!?! Maybe for a highlight job at hair hut it's normal. She was really rude. I am in tears because all my hair is falling out and breaking off in chunks!! If you want to keep you hair DO NOT go here!!!