I went here for the first time last week. I have simple to maintain, long hair. I asked for a trim - I was very specific to say NO more than a half of an inch. The woman who cut my hair started from the back with me turned away from the mirror. As I started to see the hair drop to the floor I realized she was removing over 3 inches. When I looked in the mirror in disbelief she asked, "oh are you sad?" I said yes, and shocked. She said, "well I thought you needed it". I have never written a poor review about a business but this one is warranted. I wouldn't want another women to go through the same experience. My hair will grow back of course....it just sucks as it will obviously take several months and until then I have to deal with this awful cut I had to pay for. I will not use the woman's name in this review, however she mentioned she just started working at the salon about 3 months ago. I will not be returning and will not recommend this salon.