Ulta Beauty

Claim Salon

3.6 Google Review

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3985 Phoenix Ave, Fort Smith, Arkansas, 72903, United States

(479) 646-7236 www.ulta.com/stores/fort-smith-ar-236

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Google Reviews

Samantha Luther

Apr 17, 2018

Horrible customer service. Went in and asked a cashier for help in a section. They were busy so I waited in the aisle I'd asked for help in for 20 MINUTES. I asked her again and she asked fellow associate standing idly next to her why I hadn't been helped. She responded with, "We don't have anyone on the floor." Better just to order the product online.

C.C. L.

Apr 2, 2018

I don't know what all these other reviews are talking about, but I've had wonderful experiences here. I go in, look around, get what I need, check out, leave. I don't understand the comments saying the staff "ignored them." Being left to shop in peace is why I like Ulta better than Sephora. If it's kinda empty, a staff member will usually come ask if I need anything, but won't push products on me. It's awkward when salespeople do that, IMO. I do my research first, know what I want and don't need help once i'm there, usually.

kevans1986

Dec 28, 2017

I will not ever go back to this store. Iâ€™ve been in twice. The first time I was never greeted and could not find anyone to help me. The second time I asked for help and the girl seemed inconvenienced by me being there, she didnâ€™t smile once, she only answered my questions with to-the-point replies, did not elaborate or offer more help. I would have bought more if she would have been nicer. I was ready to spend money.

James Akers

Feb 26, 2018

Well i don't buy no make here or there but my wife does and she loves it here great prices friendly people and a lot of selections

Rachel Brooks

Dec 28, 2017

I walked in and no one greeted me. No one smiled. No one offered to help. I had one lady who asked if I was â€œokâ€ as I was about to leave. No one said thank you or told me bye. Horrible customer service. No one looked happy. No one looked like they wanted to be at work. Will not be going back.