It was my first time coming here to get a haircut and dye my hair platinum blonde. There was a Latin older women I think her name was very short something Like Ese. She demonstrated her credincial experience card that showed she had more than twenty five years of experience so I trusted her. She bleached my hair in less than three hours when she came a lot of hair came off and she told me not to worry that it was normal but she surpassed the limit time. When she washed my hair more hair came off and she also offered me a haircut I think because she didn't like how the hair came out. So I told her yes but not too short and I explained to her what length I wanted. She cut my very short less than my shoulder length and I have wavy hair by the way. She put me a treatment so my hair could look good and shiny and my hair seemed to look okay. After a few days that I washed it off it was really burnt it seemed to have different colors to it. When I touched my hair it felt hard as a stick. She also cut my bangs too short after I explained to her. There would be certain people asking me who did my hair because my hair looked bad. Now I need to recover my hair grow it back and nurture it. It's taking long but I need patience.