WOULDN'T RECOMMEND THIS SALON TO ANYONE!!
On Tuesday, March 20th I received a color & cut with Malisa. First I'd like to mention how personable and nice Malisa was during our appointment. We had a lengthy consultation in which I explained what I wanted to achieve during the session, the temperament of my hair, that I didn't want a highlift, wanted natural looking blended high & lowlights all within an ash blonde family, emphasized how my hair pulls warm nearly orange which I very much dislike, and didn't want a neutral or warm blonde tone in my hair at all. I showed a photo to Malisa as a reference for what I wanted my hair to look like and she expressed confidence in achieving the goal of a very ash blonde with multiple dimensions.
Unfortunately, what I received were stripe like highlights, including a highlift, which only lifted up to maybe 5 levels causing a very orange color in my hair and especially near the root. Besides the all over tone turning out to be the opposite of what I requested, each foil bled against my scalp (I have fine hair) which caused cheetah like marks visible everywhere in addition to my hair line breaking during the process which will take months to grow out.
What was most disappointing about my experience at the studio, was that Malisa didn't have the integrity to tell me the mistakes that we're made while coloring my hair which would have been immediately visible while removing the foils and washing out my hair. I understand the difficulty associated with being a stylist and respect the knowledge and experience it takes to be a great one. This was the reason I came to the studio in the first place and didn't mind the possibility of paying up to $200 for a single appointment being that I would receive quality care.
I left a voicemail requesting a color correction appointment with another stylist the following day as I was levaing town for a week and Malisa previously mentioned she had the day off. I didn't receive a call back the same day I assumed because of the later time but did receive a voicemail the next day from Malisa reiterating my voicemail concerns and stated she was off and there were no openings with any other stylists that day to help me. Honestly I was fairly disappointed and didn't call her back as I felt she didn't care or pay enough attention during our appointment the first time to prevent or attempt to correct the mentioned mistakes.
At this point I wouldn't feel comfortable having someone at the studio attempt to correct the color because of the way I was treated the first time. This is a shame as I was really looking forward to developing a longer lasting relationship with the studio but after spending over $220 and receiving the lack of attention and quality that I did.
This is the first time I've ever given a review but felt it was a responsibility to share my experience so others may avoid an awful experience. I'd like to mention I attempted to contact this salon via their direct email requesting a refund with the above information and after nearly a month they never even responded. Save your time, money, and months of agony with the long process/damage of color correction by not going to this salon.
