Found myself in a pickle when my regular salon had botched my hair color appointment and I was leaving the next day to head back to NY for a wedding. Not good. Another "snow bird" like myself suggested I give Mark a call saying "I wouldn't be let down". Not having the highest of hopes, but feeling very desperate, I called Mark. He was kind enough to accommodate me and sympathized with my plight. There are a few things I am seriously picky about, and one of them is my hair. I was not sure what I was getting into. Mark was FABULOUS and I don't say this lightly. First, he was kind enough to humor my panic, he knew I was nervous and had a MAJOR event going on but kept reassuring me that everything would be great. My hair color came out the best I have ever had. My hair feels great and NOT like it was colored. Has more of a dimensional color- looks less flat in color. I had no idea the color I had been getting for the past 4 years was so bad!! I am a firm believer in things happening for a reason. My appointment screw up at my "regular" salon led me to Mark and I am one happy customer. I will be back. I just had to share.