Been using you guys for over a year no problem but tonight was the worst experience with a haircut that I've ever had. You guys use a note system with my haircut which is very simple but this girl (whom I've never seen before) seemed like this was the first time she had ever cut hair. She took an hour on a trim that ended up being buzz cut... literally kept cutting until she couldn't anymore. Asked her to taper the back twice and it was squared instead after she attempted it. Finally said she had to get manager approval on the haircut and another girl came over and started cutting , but by this point there was nothing left to cut. I don't blame the girl who cut my hair cause it's the managers fault for not catching these things. I don't go to the Paul Mitchell school to get 'my haircut for a reason. You guys should not have staff cutting customers hair when they don't know what they're doing, even if you're understaffed. I will never use them again or recommend to anyone. Good luck!