I usually give a 2 star ratting and mention one positive thing. I have been to this location several times as it is near my house and they do a decent cut for a fair price. This last time I went was the worst experience I have ever had at a retail or service establishment. I have never felt so disrespected or demeaned by an individual as this lady maybe me feel. If there is a hand book on how to deal with a customer misunderstanding she did the exact opposite of that. She yelled at me, she got in my face, she interrupted me at least 9 times and to top it off she snapped her figures at me, to get my attention, like you would with a dog! This lady made no attempt to listen to my side or or do anything other than justify her position. I told them that if I left with this unresolved I would NEVER visit this location or company for the rest of my life. I left and till the day I die I will never visit another great clips. If you choose to go here I wish you better luck than I had.