My appointment was on a Saturday mid-day. This was my first visit to this salon as I just moved to the area. Salon was very busy and extremely noisy. When I was seated I noticed hair everywhere. On the floor, in my chair etc. I was instantly grossed out. Most salon's I've been too will sweep in between customers, right? I was seated and discussed what I wanted done, which when I go to a new salon I usually just want a trim to sort of feel things out. I wasn't given a smock until we started walking to the hair washing station, which I had to put on myself with no instructions and inadvertantly put in on backwards. First impressions are huge. From this point on I was not impressed. My stylist didn't seem saavy on techniques and I'm guessing she had to be new. Overall, I was very disappointed with the enviornment and service of this salon. I would not recommend them.