I initially heard about this place from my sister who bought me a package through the salon with Dalel. When I went there, she didn't know anything about hair and was recommending all the wrong types of product for my hair, just trying to make commission. Then, she had me pay for things that my sister had ALREADY paid for that were supposed to be covered. That's the whole point of a gift card/package! I wasn't fully informed of everything that was included so she completely took advantage. When I talked to my sister, she called Dalel and tried to find out what happened. Dalel said it was a mistake and that I could come back for a PARTIAL refund but that she couldn't refund the whole amount. So on my way to the salon, I called and she proceeds to yell at me and tell me that I am not getting a refund and that we weren't allowed at the salon anymore. Which was NOT a problem considering she didn't do a good job anyway, but was disappointed that I didn't get my 50 dollars back! There are so many great salons in the area, do yourself a favor and do not come here! And definitely make sure you don't get an appointment with Dalel Rahi!