Don’t waste your time! I made an appointment for a haircut at Adorn because I had a very special situation where my nanny substitute was able to work an hour later than normal and this allowed me to go after I got out of work. I received two emails and two texts confirming my appointment. Getting my hair cut is a luxury because, as a working mother of small children, I have literally no free time. For the last 6+ months I’d been cutting my own hair out of desperation, so I was super excited. I raced out of work, arrived on time for my appointment, and stood there for 10 minutes before someone acknowledged me. They told me that the person scheduled to cut my hair was not around and wouldn’t be in, and that nobody else was available. Totally bummed, I returned home to pay my nanny for the extra hour she still had to work (as her ride didn’t come until scheduled). Per the Adorn policy, if I were to miss my appointment, I’d have been charged the full cost of the service. I emailed them to explain they situation and never got a response.