I have had previous pleasant experiences here with Michael, highly recommend! Today I had a 5:40pm appointment with Rhiannon for a bang trim. Earlier today she had texted me asking if I could move my 5:40pm appointment to 3:30pm. I had other obligations this afternoon so I was unable to switch, the 5:40pm was just what I needed. I showed up to Sparrow Hair Parlour at 5:30pm for my 5:40pm appointment. As soon as I walked in Rhiannon greeted me from the back room and said she’d be right up to help me. I was happy to wait thinking it would be 5 minutes or so while she finished up with the other client. I waited in the lobby area until 6:00pm and Rhiannon was still working with the previous client. I scheduled this 5:40pm appointment because I had to be somewhere at 6:30pm. Usually a bang trim takes 15-20min and I’m in & out. I do understand that a bang trim is a small service and not very costly, but I’m still a paying customer. I felt like an inconvenience to the stylist.