Dolce Hair Salon

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4.3 Google Review

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2457 E Main St #1G, Waterbury, Connecticut, 06705, United States

(203) 591-9447

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JessicaM2002

Apr 27, 2018

Iâ€™ve been going to Dolce Hair Salon for years now and always see Anna the salon owner. I have long hair and typically get color, highlights and trim. Anna is amazing and always does my hair exactly how I want it. She ensures I am happy with the results and continually strives to meet my individual needs. Anna is very knowledgeable of hair loss as well, which is something Iâ€™ve been having issues with recently. She listens to my concerns and provides product suggestions as well as recommendations for hair loss prevention. I absolutely love this salon and will never go anywhere else. They have a loyal customer for life!

anna garcia-john

Apr 22, 2018

Iâ€™m from NYC so as soon as I saw this place has a parking lot Iâ€™m already won over. Doesnâ€™t take much to make me unhappy except when an institution forgets you are the customer and that without customers they wouldnâ€™t exist......thatâ€™s when theyâ€™ll definitely lose me. I brought someone here to get a haircut. What I told them I wanted was simple but it occurs to me that to in order to have understanding in communication, an institution catering to making people look better than when they first came in the door, is responsible for repeating back to you what theyâ€™ve understood you told them, otherwise if they just shake their head, yes, then you will assume theyâ€™ve understood you. And youâ€™re not going to be rude and second guess them, right? Because after all, they are the â€œprofessionalsâ€. Long story short when I took a peek, they were almost done and they had done the opposite of what I told the girl at the front desk and what she relayed to the hairdresser. I was in disbelief. I proceeded to question what is it that they didnâ€™t understand and immeadetely all eyes were on me. The hairdrsser stating thatâ€™s what she was told and the desk girl, now nearby doing someone elseâ€™s hair, not accepting responsibility instead suggesting that I stick by the chair, pretty much putting blame on me. I went to get a picture of a simple clean menâ€™s short cut, which meant the hairdresser would have to â€œcut hairâ€. I showed the hairdresser. And now I was accused of hovering by the one that had earlier blamed me for not hovering and again all eyes were on me. About 5 hairdressers lingering around all looking at me and I can already tell business etiquette is lacking in this place. I responded with letting her know that i didnâ€™t understand why she was upset when I was the customer and she barked back at me that she wasnâ€™t upset. In the end an acceptable cut was accomplished, it was miles better. I made it even better by applying some hairspray to the scragglies of misshapen hair that were sticking up, which the hairdresser had made it seem like there was no solution on earth for. The problem Iâ€™m having is the unprofessionalism. Itâ€™s not the first hairdresser Iâ€™ve been to in 40 years but itâ€™s the first Iâ€™ve been to in which feedback isnâ€™t welcome without getting your head bit off, without the embarrassment of all intimidating eyes on you pretty much Discouraging you from having reasonable expectations. Meanwhile, while I waited, another hairdresser was parading another client, pushing her into a corner and taking pictures. The client had a forced smile on her face. At one point the client mentioned that her hair was starting to droop in front and her concern was brushed aside as if she hadnâ€™t said anything. A smile from any business goes a long way and the phrase â€œthe customer is always rightâ€ is also good business. Someone needs to tell them. Iâ€™m surprised theyâ€™ve never heard of it. Upon checkout now a different girl at the front desk, one from the bunch that had been sitting around with their piercing stares at me. She didnâ€™t smile. Even when I asked about leaving a tip, even when I proceeded to bump up my tab by purchasing products from their establishment, she maintained her stink attitude as if she was smelling her upper lip. Management needs to inform these girls that their paycheck depends on their ability to retain customers. Will not be going back.

Jeannette Andrews

Nov 15, 2017

Been going to Anna for years now. Awesome service/ pricing and LOVE every hair cut I have received. Highly recommend them! 5 star service! Thanks for everything. See you ladies soon.