When I called to make an appointment the staff was very professional sounding and curteous. I have long, very thick blonde hair and needed some maintenance done on my roots. The salon is beautiful, very well kept and they obviously do good work seeing as it was very busy. I was however disappointed that it seemed to be just as hot and humid inside as it was outside. Anyone with tons of hair knows that humidity = lots of friz and plenty of discomfort. I didn't see how such conditions would be beneficial in the hair drying/styling process and unfortunately left before my appointment started. On days like we've been having a nice cool atmosphere while be pampered is just what we're looking for. Sorry!