I had them do hair for my bridal party and myself (bride) and my makeup. I was much less than satisfied. My hair looked nothing like the picture I gave them. I understand that I have very long hair, making up-dos more difficult, but I had a back-up idea if she wasn't able to do the first (I told her this). During my trial, my hair looked good, but fell out half way through the makeup trial, it was fixed, and then fell out again before I got home. On the day of my wedding my hair looked nothing like the inspiration pictures, or the pictures we took of my hair from the trial. They were also completely unable to stay on time. We were supposed to be completely finished by 1:00pm, we didn't even start my makeup until 1:15. They also did not use professional grade makeup. I had to draw the line at her trying to use a covergirl eyeliner to fill in my brows. I finished my own makeup because she didn't know basic techniques. I wish she had just admitted her lack of skill so we could have gone with something easier. Also far too expensive for this many mistakes. Quite unhappy.