I will say, the experience I had in the shop was wonderful. The staff was friendly and easy to get along with. That being said, I am less that dissatisfied with my cut. The mad who did my hair assured me he knew what I wanted (I brought in a picture and explained it on top of that). Everything looked great, except for my bangs. He hacked them straight across my forehead on both sides of my part. He took me straight back to the 80's. I had to go to another salon the very same day to get it fixed...