Ulta Beauty

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4.0 Google Review

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202 Line Creek Dr, Peachtree City, Georgia, 30269, United States

(770) 486-2514 www.ulta.com/stores/peachtree-city-ga-1095

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Google Reviews

S.L. Sereb

Feb 25, 2018

Sleek, cool atmosphere here, but don't go here expecting assistance from the staff. I purchase 90% of my hair care, and make up from Amazon, and other on line businesses (organic or prestige), so when I go to a shop I like to see the product, and access help (at times). On my last visit, 2 out of 3 sales staff were standing around, carrying on conversations. I captured the attention of one of the 3 who answered a question, but did little else to lead me to products or offer suggestions, while their attitude displayed outright annoyance that I dare interrupt their conversation (don't always need suggestions, but I was needing it for make up, then ). I still spent around $100, and found a couple of good deals, too. In the early years of Ulta, I enjoyed fantastic customer service, while often purchasing things I might not have discovered. Hey Ulta management: In this age of Amazon, as well as many other beauty retailers on line, you must step up your game by offering top notch customer service. The last 2 times I've been in your stores, your customer service team was sorely lacking. Get with the program or go the way of other brick and mortar retailers.

Jacque

Feb 17, 2018

Everyone seemed Too Busy to acknowledge me when I need help with something. The associate in the Salon Area was very snappy when I attempted to ask her a question. Customers are there to spend their money not to be ignored...

Proud American

Mar 1, 2018

I went in this morning looking for a few particular items, and didn’t have any plans of buying anything outside of what I was there for. Apparently, the makeup revolution concealer is Buy 2, Get one free at the counter. The cashier asked me if I wanted to get another one so that I could have 3 in total. I didn’t want it because I wasn’t sure how I’d like the first one that I got..so I just told her “No thank you” and proceeded to pay so that I could go. The attitude that radiated off of this woman when I told her NO THANK YOU was so real, she looked at me like something was wrong with me and acted like I was crazy for not wanting something I didn’t wanna pay extra for that I wasn’t even sure I was gonna like..why would I buy extra of it?! Then she kept pressuring me to go get the other 2 for the deal..I kept telling her “No thanks, I’m good..I already have what I need”..The tone she talked to me in was also very rude, almost condescending. All because I didn’t care to spend extra money on a product I was just testing. And not to mention that I had to stand there for a few minutes before anyone noticed that I was standing there ready to check out. The lady that checked me out was having her own conversation with another employee, which I find very unprofessional. If a salesperson isn’t working on another task, and it’s not busy..I don’t understand why customers have to wait even 5 minutes to be cashed out. I didn’t catch this lady’s name, but she was a tall black woman, with very short hair, and wore bright pink lipstick. I’ve always liked going into Ulta..they offer some things that Sephora does not. But if this is what I have to look forward to, I will quit going to this location.

Gabrielle McC

Jan 28, 2018

Don't walk in expecting to be helped. Most of the staff stands around having their own conversations with each other and completely ignore customers. When you do happen to get their attention, they act annoyed when you ask for help or a recommendation. Other than that, the store is well lit and clean. I always have an idea of what I want before I walk in because I know I can't rely on the unbelievably lazy staff.