I usually get pretty good haircuts at this location, but on a recent visit, I got the worst haircut of my life! She seemed to be in a big hurry, which is a bad sign (she is no longer with the company). Sides weren't blended well, hair on the top-back of my head was cut so short it wouldn't lay down for months, and the neckline was cut ridiculously too high. So, I went back for a "re-do" to have what could be fixed, fixed. I said "whatever you do, don't make the top-back shorter!" Well, she made it even shorter!! Incredible! I had to use gel on that area for 2-1/2 months until my next haircut! -- I usually get haircuts about every five weeks. I looked like hell, all through the holidays. I wrote to the company regarding this, got a response that this location was independently owned, and would receive a call from the franchisee. I got NO RESPONSE from him/her! Unbelievable!