Megan is a junior stylist who cut my son's hair. My son's head was literally shaved all the way up with a shaved part on one side and it was totally uneven. I called and the receptionist put me on hold. She came back and said the owners were busy and she would call me back in 10 minutes. About 15/20 minutes later, she called back to say the owners were still busy but she had not forgotten about me. The young girl assured me she would call me back in 20 minutes. Forty minutes later, my son and I decided to just drive up to Davao. We walk in and the receptionist is just sitting at the counter. I think she was on her phone and the place was nearly empty. I told her who I was and asked her why she had not called me back. She blamed it on the owners. She went to get Luz. Luz comes to the front and I show her my son’s hair. We expected her to be shocked and express how sorry she was that someone who worked for her could mess up a haircut on a 16-year-old boy that bad, offer to even it up, refund our money – something! Instead she was irritated with us. She said that her policy was to let the stylist fix it. She said, “no it just had to grow.” Yes, goodness knows it needs to grow, but more importantly it needed to be even. She just sat there and said, "Well, what do you expect? Megan is a junior stylist." And yet you want me to take him back to her to “fix” this mess, I thought. My son and I just walked out. Today, I get a letter from Davao. You might think it was an apology. I don't know - anything but what it said. It was to inform me that I needed to take my services elsewhere in the future due to the poor treatment the staff received. We had no intention of EVER going back to Davao. Honestly, the owners are crazy people. Please do yourself a favor and take your business to owners who do not treat people like this. This has been an awful experience and I would hate for anyone else to have to deal with the people at Davao.