At first the experience was great, had Cynthia and she took care of my daughter's nails and did a great job, so we scheduled to get my daughter's hair done Cynthia stated that with the bleaching, coloring and styling it will be about 3 hours and the appointment was made at 10am. Day of the appointment I dropped her off just before 10am and I told my daughter to call me 1/2 hour before she finishes up so I can pick her up. At 12:30 my daughter text me saying she had 30 min. left, so I'm on my way. At 1240 she said she was done that Cynthia had another appointment walk in so that she couldn't finish styling but that she was going to giver her a free manicure at a later time. When I got to Eccentrix she by my request had taken 10.00 off the 75.00 Bill and a free manicure, however my daughter's hair was still dripping wet, dye on her shirt. I was upset but figured we'd give another chance. Today she had an appointment at 1pm, I was there when the time was agreed upon and reaffirmed, however my daughter gets dropped off only to have Cynthia missing, coworkers said she left that we missed our appointment. Cynthia was called and was extremely rude stating "she doesn't chase down freebies". This place went from top notch to slum in a matter of days and we will never return and will make sure we tell our friends of this experience as well.