After destroying my blonde hair trying to dye it myself, I called Hair and Face Salon in a panic. I had a wedding to be at in 3 days and I did not want to go with orange (and much worse colors) through it. I called at 8pm and someone happened to be there and answered the phone! I explained my situation to her and she assured me that they would do everything they could to fix it before the wedding. I felt immediate relief. Just as she had promised Phil called the next day and was able to do a consultation with me. After working around my school schedule and the stylists I scheduled two appointments with Pamela Stone. She is awesome! Her and Phil listened to what I had to say and worked together to make my hair beautiful (cut and color) and I got complements at the wedding. When Pam did a follow up call though to see how my hair was, it had been a few days and I mentioned that I thought it was a little too dark. She insisted that I come in to have it fixed. We scheduled another day where she fixed the color for me, free of charge! I love my new hair color and I am so happy with the customer service and the care that was shown after visiting Hair and Face Salon. I would recommend it to anyone!~