Niki was super helpful when I had to reschedule my appointment last minute for later in the day. (traffic from the city was horrible!) This was my first time at this salon with Niki and it was everything I want in a salon experience - relaxing, fun, welcoming, chill. The salon is beautiful with many things that elevate the overall experience - citrus water, up-to-date magazines in plastic covers, great brands (that smell really great!) and everyone being friendly. I'm a city girl, so it takes a LOT for me to drive to the burbs - I will be going to Niki and Zano salon exclusively. The salon and Niki are worth the drive (just not at rush hour)!