good luck communicating if you're not Korean. They do have an English speaking girl but she's not really translating jus paraphrasing the words of the hard to understand stylist. I showed the color of the hair colour I wanted and said it's gonna b a 2 step process that will cost $300+ 35 haircut. I showed them the pic over and over again (blonde /caramel with dark almost black undertones) and was reassured that it will be that color then was told it might be lighter blonde since I was coming in With gold and blond hair already. Aftermath, came out with black hair with grayish blue tips?????? Imagine a " Jennifer Lopez bayalage" and coming out with a " Stacy London hair coloring instead". The stylist curled the tips which I appreciated but THE color RESULT was NOT the one I wanted. She kept saying that the colour will lighten over time and she kept saying tips are 15%.....I laughed due to despair , the tip I left was for the haircut ..... Very3 disappointed and WOULD "NOT" recommend