Very unprofessional. I had an appointment and i was having car problems. So i called and let her know that i would be about an hour late. She said she would still be willing to do what she could and to let her know when i was headed that way. I let her know when i was on my way. A minute before i got there she cancelled the appointment and i tried to explain that i was in the parking lot. So i tried to call and talk to her and she refused my calls and locked the doors to the business. When i asked her about it she said i was unprofessional because i was so late. I paid $75 in advance and i felt really bad about being late and then drove 35 minutes after she told me to still come by but she refused to even talk to me and refused to give me a refund. If she would've just told me in advance that we needed to reschedule there wouldn't have even been an issue, but she told me to come anyway and cancelled when i was a minute away. I feel completely swindled by the lady that works here.