I think Ulta, as a store, is usually fantastic. There is so much diversity in the things you can buy there, and normally they aren't completely outrageous. I had a formal event to go to and I wanted to get my makeup done for it, so I thought why not Ulta since all the things I had heard about the salons were awful. I got there 10 minutes late since my hairstylist previously had been running late. On the phone I asked how long this normally takes and they said 30-45 minutes, which is very reasonable. However, when we started the appointment she jumped right into wanting to clean my face, which makes sense; however she did not tell me that it would take an extra half hour and another $20 to do so, then she asked if she could wax my eyebrows because it helps her do her job better, also not telling me that that also was another $20 on top of this makeup application. So all in all, the appointment that was supposed to last me 45 minutes at the most and cost me $30, ran and hour and 15 minutes and cost me an extra $40. When driving to this event, I noticed my foundation was much darker than when in the store so I was slightly orange, and my eye makeup had these weird and random lines that were not blended at all, so I ended up fixing my makeup before going to this event, and was late to it.