I was a first time customer and also looking to get my first haircut in over a year so I was slightly scared. I also decided to try a new style, so double scared. The people inside were quite nice. I had Taylor as my stylist and she was very sweet. She asked a lot of detailed questions to get a good picture of what I want. She frequently stopped and asked if it was looking like I wanted to make sure it was correct. I was extremely pleased with the great care and time she took to do my hair. It turned out better than I had pictured. It is the best haircut I think I have ever had. I will certainly be returning in a few weeks and many times after that.