Employees are nice, but quality is pathetic. Ripped the skin under my eyebrows and didn't offer to discount the mistake. She just said to put a wet paper towel on it! Didn't use heat protector before blow drying and styling but did use an after spray that is worse than 1970s hair spray. It ratted my hair and trying to brush it out gave me the split ends back I just had cut off. They only accept cash and who carries cash nowadays! I'm so disappointed, I was expecting better service and actual quality being that the logo is a studio and boutique. Extremely disappointed out of local people. A franchise without morals would have better service.