I went on a Saturday afternoon. There was not much of a wait. The stylist gave me a free upgrade to a "Double MVP" experience. Basically, I got a hair cut, then a hot towel placed on my face with a scalp massage/shampoo. The towel and shampoo were repeated (this is what makes it a "double"). Next, I got a back/shoulder massage with a vibrating device. It didn't feel good nor bad. Then, the stylist cleaned up an issues I had with the hair, and I was done. I was prompted for a tip on the card reader--this was awkward for both of us. The only issue I had with the service is that the stylist took my neck hair up too high. I wasn't prompted about how I would like it done. That's why I gave the experience 3 stars, I enjoyed the experience, but I didn't like the resulting hair cut.