The store itself was rather dirty and messy, my apt was at the beginning of the day and There was hair on the base boards, behind there cabinets and everywhere. There were also missing tiles and the floor just looked like it needed to be replaced. Also need a place for you to put your handbag. The staff was very friendly and did a wonderful job with my color, only down side was i had quite a bit of skin coloring so I had to buy some stuff at Sallys to fix it. But the color, cut and style are beautiful and the chairs are comfortable. Staff was very nice, Haleigh did a great job with the color just needs a little bit less on the skin or to prep the skin to avoid it. Overall I am happy with the experience. Only things that would have been better is a cleaner store (there was a lot of hair all over and they said they had just moved in January), replace missing tiles so the floor looks cleaner and gives it a fresher over all look, and watch out for the skin dieing when going darker colors. The photo is after I removed most of the coloration on my face (at the hair line) and reapplied my makeup to cover it all up (I had to put some into my hair line to hide it all). Overall I would definitely go again, but make sure I brought some preventative for the color transfer. I will definitely be back, if I don't go to my old hair dresser in dc for my next cut and color.