Aluna Salon Spa

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4.1 Google Review

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Boston, Massachusetts, 02116, United States

(617) 564-4024 www.alunasalon.com

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Google Reviews

Amelia Cook

Aug 1, 2018

NEVER GO HERE. I went into the salon for an easy cut and some highlights. I also came in with three different photos of the style I wanted and seeing as it was an expensive place I figured they would be able to easily do a simple cut when I had multiple examples to show the stylist. The stylist started cutting my hair, and after noticing she was not doing what we discussed/I had showed her, I interrupted her to make sure she knew what I wanted. She proceeded to ignore my multiple corrections. She then did not let me see the final cut but instead immediately dried/styled simultaneously without showing me or asking if I liked the final cut. I walked out hating the style but thought it might be better once I washed it only to find out that it now looks like I took a pair of scissors and just chopped at my hair. The whole time it felt like she didn't care at all, only wanted to finish up and go home. Once I complained the salon said the would fix it free of charge, but would not return my money. I am so upset that the thought of returning to this absolute sham of a salon makes too angry. As I clearly do not trust the salon to deliver quality as promised, I now have to spend more time and money to get this fixed.

Meaghan Winter

Sep 16, 2018

I never realized how important trust is in a stylist until I came to this salon... The Good: Salon is very clean and well organized. I got offered something to drink (water, tea) twice. The Bad: First Strike: When the stylist was ready for me (15 mins late), she immediately lead me to the cutting station. I began to wonder if the groupons didn't come with a wash. She asked me how much I wanted my hair cut and was to the point, and within a MINUTE of meeting me, she cut off 4 inches of hair WHILE IT WAS DRY (2 inches more than I wanted). I immediately became so uncomfortable with the haircut and how it was being done, but the damage was already done so I had to anxiously wait for it to be over, nervous about what might come next. After cutting off too much hair right at one go, she lead me to wash my hair. Strange but fine. Second Strike: When the stylist was going to do the final touches, she didn't take note to how my hair was parted, and immediately parted it down the center (who does that anymore??). A good stylist should take note, and if they didn't take note- they should ask before cutting! I had to stop her and make her part it on the side, but she didn't seem to care or to be sorry. Third Strike: The stylist had me STAND while she did the finishing touches on my hair. Not to be lazy, but they have the chairs that increase in height for a reason. What's the point of going to a salon if they make YOU rotate your body to cut your hair? Fourth Strike: My hair was in my face the whole time. She didn't seem to have a high attention to detail when she was cutting my hair, and most of the appointment was drying my hair. While cutting my hair, she did everything at one go, but when drying my hair, she did it in pieces, clipping my hair on the top of my head, but she did not wrap it in a way that kept it neat; as a result, it became very knotty and she was TUGGING at my knot to try to get it out, rather than being careful to take it out. She didn't say much the whole time, and I tried my best to be friendly despite being uncomfortable. At the end, she offered me a shampoo that she "thinks I should try" (aka buy). NO THANK YOU.

Kaela Edwards

Feb 17, 2018

Michelle Wang is an amazing hair stylist! She ALWAYS delivers without fail. My hair is extremely thick and Michelle is able to cut, layer, and style it in a way that makes it look lightweight and textured with lots of movement. I always feel like a rockstar after she does my hair. She is also very easy to talk to and such a kind person. She is truly the best! Thank you Michelle for making me feel gorgeous!

Allison Costello

Jul 13, 2018

Worst Brazilian waxing experience I've ever had. The aesthetician was not sanitary, double dipped the entire time and used only one spatula for the entire wax. I have no idea if the pot of wax was even fresh and only used for just me. Moved back and forth between front and back areas using the same spatula. Re-waxed the very delicate inner areas 3-4 times, and there was still hair there somehow. Worst part was that she "ran out" of the cotton strips about halfway through. Her boss apparently told her to "make do" with what they had so she used ALUMINUM FOIL from the hair salon to wax me. I told her this was uncomfortable so she left and magically came back with more cotton strips. It was painful, unsanitary, and I left with patches of hair and insane irritation. Several bumps and ingrown hairs afterwards. Spend the extra money and go anywhere else. The manager I spoke to is helping me with a refund.