I did NOT have a good experience with Lana. My significant experience with her took place in September 2018.
I decided to try Lana because she seemed nice over the phone, and her reviews were out of this world. She’s probably a talented hairdresser in which I give her credit for. However, I don’t believe her talent gives her a right to haggle me, or any other customer who makes an appointment.
First of all, she was super rude to me because I “showed up too early†and “needed to come back at our specific timeâ€. Didn’t know it was a crime to show up 10 minutes before your appointment, but okay. Fair enough. I respected that she only wants people inside her salon who have scheduled appointments, at the exact scheduled time. Every salon has different rules.
So I walk around Newton Centre for a bit and it was fine. Waited until the specific time to see her, and then came in a few minutes late to avoid conflict with Lana. No customer should have to feel threatened to walk into a hair salon.
It was so overwhelming to even be in there, but I was there for a hair dying appointment. Lana starts to wash my hair, then dries it out and start to CUT IT. I said “Excuse me, but over the phone I said I wanted it dyed...not cut and styledâ€. The look she gave me was horrendous. She started yelling at me with other customers in the store, blaming me for “screwing up her workâ€, and basically forced me to pay $85 for something I didn’t even want (that’s almost extortion).
Since a full hair dye needs an appointment, she then made another appointment to dye my hair (which would’ve been unreasonably overpriced if that happened). I didn’t show up, but that’s because she never called or emailed me like she said she would. Normally, I would have complained and have already contacted Newton officials and reported the incident, but she’s clearly just an insecure lady who gets offended too easily. She’s wasn’t worth the loss of $85.
There are plenty of other wonderful places to get your hair cut in the Newton/Boston area. If you want your hair dyed for reasonable pricing, this is not the place for you.