MOXIE SALON

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4.6 Google Review

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691 Belmont St, Belmont, Massachusetts, 02478, United States

(617) 484-1221 www.moxiebelmont.com

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Kiersten Kaye

May 5, 2019

BUYER BEWARE!! I have been going to Moxie for 3 years. Every 11 weeks, like clockwork, I get a foil and cut. Even though Kerry is the owner I still tip. So after approximately 14 visits (of around $200 per visit) I made a fatal mistake. I screwed up my calendar and missed my appointment. Kerry called and left me a message. I called right back. I called back 2 more times. Due to the timing itâ€™s also my birthday. I found out my MIL called and left FIVE messages (trying to buy me a gift certificate.) KERRY NEVER CALLED BACK ONCE. I drove to the shop to see if it was open and she was ok! Yep, sheâ€™s just ignoring me. She ghosted me because I made 1 mistake in 3 years. Her voicemail message to me was, â€œYouâ€™re never late and itâ€™s 10 minutes past your appointment time ...â€ So guess what I now know: 1) one strike, youâ€™re out is her unwritten/unspoken policy 2) she wonâ€™t even give a courtesy call to explain her unwritten policy (there is nothing on her website and no sign in her shop) One bone of contention Iâ€™ve had: - when I first started going to Moxie I got reminder calls - they just stopped and on at least 2 occasions I called the shop to see if my appointment was still scheduled - in todayâ€™s digital / social age I get reminders from EVERYONE I deal with (doctor, dentist, Pilates, massage, etc.) Kerry: IF YOUâ€™RE GOING TO BE INTOLERANT OF SCHEDULING MISTAKES then put your money where your mouth is and use a reminder system â€” Iâ€™d have never missed my appointment if Iâ€™d received a reminder. And, while I found out the hard way / now have 14 weeks of roots, Iâ€™m happy to now see Kerryâ€™s character. I have no interest in giving my business to someone who is intolerant and uncooperative.

Mary Hartman

Aug 14, 2018

Tried several other places when I retired and no longer worked nearby. No one comes close to Kerryâ€™s style & skill. Now happily drive the distance. Get many compliments on the cut. Feels great too.

Mary O'Mahoney

Oct 26, 2017

Had a wonderful experience at Moxie. Kerry listens and is so helpful. The best, most natural highlights I've ever had. So happy I found her. Salon is just lovely, so relaxing.