MasterCuts

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1850 W Michigan Ave #1760, Jackson, Michigan, 49202, United States

(517) 783-5775 www.mastercuts.com/locations/mi/jackson/mastercuts-westwood-mall-haircuts-2240.html

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Shefali Thitha

Jan 14, 2018

I went to MasterCuts two times recently and wish I could give these people a 0 for customer service. Mind you, I have NEVER written an online review, good or bad. The fact that I am taking the time to write this must mean something. I went to the salon on Dec 27, 2017 and requested a stylist by the name of Jennifer to cut my hair. As I put in my request, she made eye contact with me and still proceeded to ask another stylist to cut her hair in the middle of the work day. I was told to wait 30 minutes but when another gentleman and his two young sons came in, they were taken care of immediately. Does that sound a little discriminatory to anyone else? I was also charged $6.25 for a blow dry and was not informed prior that there is a charge for a blow dry. Whenever I have gone to MasterCuts in the past, I have never been charged for a blow dry unless it accompanied a style. Mine did not. I just asked her to dry it a little so that I do not walk out with soaking wet hair. I also bought a nail polish that day for $10.50 and went to return it on January 1st with my receipt. As I walked in, Jennifer was at the front and did not look up to acknowledge that I walked into the salon. I told her that I needed to return something and she looked at me with this shocked look as if she has never processed a return in her life! She then proceeded to tell me that this nail polish was a clearance item when there was never any signage or marketing indicating this was the case. She told me that my receipt says that clearance sales are final. I decided not to argue with her but told her that I should have been informed that this was a "clearance item." Apparently, she was not happy with my comment as she pouted and hit the keyboard like a petulant child. I called and left a detailed voicemail to MasterCuts explaining my frustrations. The next day, I was surprised that this same stylist called me instead of the Store Manager. I told her that I did not want to engage in a verbal battle with her especially because she did not resolve the situation the first time. She responded very rudely by saying "well, THAT'S THAT!" She also told me that whomever listened to my voicemail DELETED IT. Are you serious!? So, I call and take the time to explain my experience and dissatisfaction and they respond by erasing my voicemail. What a joke! What's funny is that I called THE CORPORATE OFFICE TWICE AND SPOKE TO TWO CUSTOMER RELATIONS ASSOCIATES. The first associate told me that he would have the DISTRICT MANAGER CONTACT ME. The second associate explained that she would escalate the matter to the REGIONAL MANAGER. I have yet to get a call from anyone. This salon falls SERIOUSLY BELOW an acceptable standard of service and I would never recommend their services to anyone that I know. Their associates are poorly trained in customer service. They need to diversify their staff and provide diversity and inclusion training. Now, I understand their high turnover rates and why I see new faces every few months. Great job, MasterCuts! You lost a good customer!

Ashley Lynn

Jun 12, 2018

I had my hair colored twice and I am Verry disappointed. Both times they had to recolor and made it look even worse $192 down the drain. I will never go there again..

Lyem Ezra

Oct 15, 2017

Wanna mess up your hair more then it is. Maybe get layers in your head that people can see a mile away? Then maybe this place is for you. I went and got my girlfriends hair cut there, mind you we don't have much money do this was a luxury for her. She wanted her hair short on one side and long on the other. Umm she left with it only half done and we also asked for razor layers not one straight across cut in the back. So we had to go somewhere else to get it fixed. Mind you the other place didn't do too well either but now she has a very decent looking haircut. I will never go here again. I will be contacting management about a full refund as well. I probably could have done better at cutting her hair with my 6 months of cosmetology experience compared to there "years".

Angie Bean

May 12, 2018

Wish there was a place to put negative stars..worst place ever!! Save your money, it's a joke there. I will tell everyone I know also. DO NOT GO HERE!!!!