The U.P. Hair Company

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4.6 Google Review

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3165 Wright St #108, Marquette, Michigan, 49855, United States

(906) 273-2275

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Google Reviews

Tracy & Jim Kohlbeck

Jan 12, 2024

This was my first time there. I was a little disappointed that they didn't offer water. (Because I'm used to that) My stylists name was Chellie,and she was great! She cut my hair exactly the way I wanted it! (Pixie Cut) I definitely recommend her.

Mandy Mellinger

Nov 23, 2021

I went to the UP hair company about a month ago. I decided to try here because I thought I would treat myself and finally spend the money to get a haircut and my roots touched up. I have a stylist back at home that is usually the only person I trust with my hair, however I was unable to travel home with my school and work schedule. I don’t even know the name of the stylist that I got scheduled with as she did not introduce herself. I will say she was nice and she said she has been doing hair for over 30 years. However, she completely butchered my hair. I wanted face framing layers and layers all over and she cut literal tiers into my hair. I have never had a bad haircut in my life but I was so upset when I got home and dried my hair to actually see how it turned out (I did not notice until I got home). Everybody that saw my hair was shocked that a professional stylist could mess up someone’s hair to that extent. The color was extremely blotchy too but that was the least of my worries. I sent the salon pictures of my hair over Facebook and a very nice and understanding explanation of how I was upset with my hair and was wondering if they do any refunds. They asked for my number and they did call me and left a message when I couldn’t answer because I was in class (the owner said I could make an appointment to get it fixed, but I am sure they would understand that if they were in the same situation that they would be uncomfortable with trusting someone with their hair after this). I called them back multiple days in a row and the owner was unable to talk to me every one of those days. Still then I was understanding as it was not her fault that our schedules overlapped. I then messaged them on Facebook again to ask if they could simply message or text me, since they were unable to talk directly, or even just leave me a voicemail answering my question about a refund. Someone replied and said they would tell the owner. This was atleast two weeks ago now and I haven’t heard from them since. I’ve worked at a salon for over 5 years and I cannot believe that this place would leave clients hanging after a bad experience. I am just appalled because I know that this has happened to atleast four classmates and multiple people under the reviews when they went to this salon. This is a situation that needs to be addressed and cannot keep happening to clients who put their trust in you with their hair. I am definitely not one to be confrontational or leave bad reviews, but I think that this has happened to way too many people by this point. I am just happy my hometown stylist was happy to fix it for me!

Alexus Lotz

Aug 7, 2023

Angie was amazing, super friendly and outgoing. She did my hair for date night and it came out beautifully! Even more breathtaking than the photo I used to pick the hair color. Thank you so much 💕.

Grace Mott

Sep 30, 2020

I can't remember who I had, but she was wonderful. We talked the whole time and got along great. She did my hair exactly like I asked and was very concious of how I was doing (if anything hurt or if I was sensitive to anything).