Horrible customer service and NOT curly hair friendly. First, we had an appointment and waited 20 minutes past the appointment time before they acknowledged us. Then, they cut my son's curly hair wet, when curly hair needs to be cut dry, curl by curl. When I asked them to stop cutting it section by section, they kept going and said it's too time-consuming to cut it the correct way you should cut curly hair: curl by curl. They did a partial cut and we left. Since they did not finish the cut, I asked for a refund and they refused. I then asked for a partial refund since they only did part of his hair, and they refused. If you don't have straight hair, they will treat you like you are stupid since they went to school to become a stylist, not listen to your wishes or concerns and it will be a horrible experience. They are just out to make money as fast as possible since it's too "time consuming" to cut curly hair the appropriate way.