Staff was friendly, wait time was quick, and prices cheap but that's the only reason I give 1 star. I feel like I got what I paid for... a mess! I requested my ends trimmed, face framing, and long layers. I never change how i get my hair cut. I cried when i got home and looked in the mirror... my hair is uneven and my layers look really choppy. The face framing looks between 1-1 1/2 inches longer on the one side compared to the other. I have had people take pictures of the back of my head and show me that I have a chunk of hair really long and a chunk really short compaired to everything right in the center of the back of my head. I learned my lesson and will not be going back there again. I should have followed my gut and left when she didn't have me part my hair before she started cutting it!