I wasn't going to write this, but the more I look at my hair the more I feel inclined to.. I called, got a haircut scheduled and came in and was assigned to Emily.. right off the bat she seemed like she was in a rush but was very very kind and we discussed what I wanted for my hair.. I gave an outline of what I wanted and then I showed her a PICTURE of what I wanted and said "I want it to look like this".. I asked her if she got what I meant, she said yes, and then the first thing she proceeded to do after that was take off 2 inches from a spot that, if she had looked at the picture, wasn't meant to be taken off of, and there was no point in saying anything once the hair is already gone.. fast forward to the end of the haircut: it looked horrible.. it was NOTHING like I had wanted it, described it, or had showed her in the picture.. I'm not talking the "it's just a little shorter than I wanted" kind of haircut, no, it was not even close to wanted I asked for; she did things I didn't ask her to do, she DIDNT do things she said she was going to.. all and all it was a wreck.. when I tried to fix it and ask her to do something with certain parts she would act very impatient and was rushing the end like she did the whole haircut.. I was so upset and didn't understand how something made so clear could go so wrong.. I paid my $25 and left.. I kept looking at it when I got back to work and I couldn't shake it, so I called back and asked them if she could at least ATTEMPT to fix the number she did on my hair.. well she was busy but the owner himself offered to look at it.. when I got there, the owner, despite his busy schedule, took me just minutes after I got there.. he was so very kind and I showed him what it was supposed to look like and he tried to salvage what he could from what it was before, and did a good job.. he was so very sweet and didn't charge anything extra for helping me.. if I could rate this based on my experience with him it would easily be 5 stars. the hair still doesn't look good, doesn't fit my face shape, and is WAY to short and thinned out, but at least when it grows in it'll grow in better than what it would have. Emily is a wonderful lady and I'm sure she is a good hair dresser, I'm sure she has done great jobs on a lot of people.. but not on me. Emily butchered my hair and I can't say I know why; I did my part, I even showed a picture, but something went wrong and I have to wait months before it grows in to have it look good. I'm not being mean and I'm definitely not exaggerating, I'm just being honest.. if I go back it will be to see the owner