Today I received the worst service ever. My appointment was scheduled at 9:30 And after I checked in the receptionist said they had me down for 10. I showed her the confirmation text I received which showed my appointment at 9:30. So I waited and was taken back for my 85 minute massage 13 minutes late. I was suppose to get hot stone with my massage which she did NOT do. Also she was rough!!! After all that I was still charged for 85 minutes and I told the receptionist that she took me back late, so she gave me 20% off. Not happy with service at all!!!!! Sad thing is I'm a regular customer which I don't think I'll be returning for any service again.