I went in on a Thursday afternoon, and walked right in. Shelly, the owner, cut my hair and did a FAB job. She runs her shop just like I would, and treats her employees just as amazing as her customers. She doesn't charge outrageously, as she compares with all the local shops in Washington, as does a better job with friendly service. I would recommend her to ANYONE. She does an amazing job, and fixed my hair after my own "hack job" [whoops on my part!], and it now is manageable and looks amazing. She has the experience and is just great, down to earth, and knows how to cut hair. You wont get the drama you find everywhere else here!