New clients beware!!!! I was a potential new client. I called the salon on 3/16/18 and spoke to Sparkle; I was able to come in later that afternoon for a consultation. The consultation went well. I had shoulder length hair, although my hair is very soft and thin. I was looking for a minor cut and color to give my hair some style, shape, and sass. I shared all of this with Sparkle and showed her several pictures of the cut I desired; some of the pictures were even from the photo gallery on her salon’s website. After the consultation, I scheduled an appointment for 3/20/18. With that said, when I came in for my appointment, I was confident that Sparkle and I were on the same page regarding what I wanted to have done. We even discussed color and I showed her the same pictures again as a refresher. Unfortunately, and to my determent, the consultation was the end of my positive experience with Absolutely Fabulous Hair Salon.
When I left the salon after my appointment and got in my car, I just cried and cried. Sparkle chopped off all of my hair; I was just shy of a big chop. There are 3 different cuts in my hair. The the top of my hair is one length. Each side of my hair is a different length, to the point that I had side burns on one side of my hair and not the other. Furthermore, we had discussed a particular shade of red for the color during the consultation. However, my hair is now two different colors; the top is some shade of red and the sides of my hair are a brick color. Finally, once I got home and continued to assess the damage, I discovered severe breakage in the center of my hair.
Needless to say, I was mortified! To add insult to injury, Sparkle charged me $150 for this sloppy, botched job. I felt so unattractive, I looked like a boy. She destroyed my hair! All I can do now is wait for it to grow out and live in baseball caps. There are not enough words to say how disgusted I was by this whole experience. However, I didn’t say anything to Sparkle after my appointment because all I wanted to do was sprint out of that salon, get home, and hide. I just didn’t know what to do with myself or even how to fix it at the time.
To my surprise, I received an email from Sparkle on 3/22/18; although, the email came from a different person’s name (Ione Thomas) but thankfully I read it anyway. I took the opportunity to finally voice how extremely dissatisfied I was with my hair. To date, Sparkle has not responded back to my email. Not even so much as to apologize for her terrible work. I guess customer service is nonexistent! Of course, I will never patronize this salon again.
Reply to owner response: Sparkle you're a liar! There was never an offer to correct any of the issues for free. I absolutely did not love anything about my look. I don't know where you got that impression from. You flat out ruined my hair! The cut and color of my hair is an abomination. Your license should be revoked for the damage you did to my hair. How shameful of you not accept any responsibility for your terrible work. No threats were made to you; everyone has a right to post a review of their experience (either good or bad) at a business. What I posted was not slander, they were facts!